Raving Fans: A Revolutionary Approach to Customer Service (Audio CD)
by Kenneth Blanchard (Author), Sheldon Bowles (Author), Rick Adamson (Narrator), Kate Borges (Narrator), John Mollard (Narrator)

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.